Start free trial
FeaturesPricingMigrateDocsChangelog Contact Log in
Legal

Cancellation & Refund Policy

How the free trial, cancellation, refunds and delivery work.

Effective 20 October 2026

In short: try every feature free for 15 days before you pay. Cancel any time and you are not charged again. Payments already made are not refunded, except for billing mistakes.

Free trial

Every installation of Sahaab includes a free 15-day trial with all features and no payment details. We offer the trial so you can decide before paying.

Delivery

Sahaab is software delivered digitally. The download is available at any time from our website, and your license key is delivered immediately after payment in your customer area and by email. Nothing is shipped.

Cancellation

  • You can cancel a monthly or yearly subscription at any time from your customer area (My account → Billing & invoices), or by writing to [email protected].
  • Cancellation takes effect at the end of the period already paid. Your license keeps working until then, and no further payments are taken.
  • There are no cancellation fees and no minimum term.

Refunds

Because the free trial lets you use the full product before buying, subscription payments are not refundable once a billing period has started, including for unused time after cancelling and for unused accounts in your plan.

We do refund in full:

  • a duplicate charge for the same period;
  • a charge made after you had cancelled, due to an error on our side;
  • a charge you did not authorise, after we verify it.

Write to [email protected] within 30 days of the charge. Approved refunds are returned to the original payment method within 5–10 business days.

Consumers in the EU and UK

Where you buy as a consumer, by starting a paid subscription you ask us to provide the digital service immediately and acknowledge that you lose the statutory right of withdrawal once delivery has begun, to the extent the law allows. This does not affect any rights you have that cannot be waived.

Plan changes

When you upgrade, the new price applies from the change and the difference is settled on your next invoice. Downgrades take effect from the next billing period.